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Did Your Lender Fail To Protect You?

By David Turner


Not all lenders met their financial obligatuions to ptotrect you from fraudsters and scammers, this page will can you understand if you can make a claim for compensation, refund or other redress.

Published: 12/02/2025 – 11:59 | Updated: 12/02/2025 – 16:10

Financial Scams and Fraud

Introduction

Every year, hundreds of thousands of people fall victim to financial scams and fraud, and the problem is growing. The Financial Ombudsman Service predicts a significant increase in fraud and scam complaints, emphasizing the evolving sophistication of scammers.

With technological advancements, scammers are devising new methods to steal money. Even high-profile figures like Martin Lewis have had their images misused in fraudulent schemes. This section provides key advice on protecting yourself.

Common Scams

Financial scams take many forms. Here are some common examples:

  • Phishing: Fraudulent emails, texts, or calls tricking you into sharing personal details.
  • Investment Scams: Promises of high returns with little risk, including pyramid schemes.
  • Advance Fee Fraud: Requiring upfront fees for loans or prizes that never materialize.
  • Online Auction Fraud: Selling fake or misrepresented items online.
  • Romance Scams: Scammers build online relationships to gain financial trust.
  • Impersonation Scams: Fraudsters pose as banks, government agencies, or other trusted organizations.
  • Cold Calling Scams: Unsolicited calls offering fraudulent products or services.

Protection Tips

Follow these steps to safeguard yourself from financial scams:

  • Be Wary of Unexpected Contact: Legitimate organizations rarely ask for sensitive details unexpectedly.
  • Safeguard Personal Details: Never share personal or financial information with unverified sources.
  • Verify Contact Details: Always confirm company legitimacy through official sources.
  • Resist Pressure: Scammers often rush victims into hasty decisions.
  • Be Skeptical of "Too Good to Be True" Offers: If an offer seems unrealistic, it likely is.
  • Discuss with Others: Seek second opinions from trusted friends or financial advisors.
  • Use Strong Passwords: Protect accounts with unique passwords and enable two-factor authentication.
  • Keep Software Updated: Ensure your devices have the latest security updates.
  • Monitor Accounts Regularly: Check statements for unauthorized transactions.

Reporting Scams

If you suspect a financial scam, report it immediately to the relevant authorities:

  • Action Fraud: Report online fraud to the UK's national fraud and cybercrime center.
  • Financial Ombudsman Service: Contact them for complaints regarding financial businesses.
  • Your Bank or Financial Institution: Inform them of unauthorized activity on your accounts.
  • Citizens Advice: Seek free, impartial guidance on financial scams.

Reporting scams helps track trends and prevent others from becoming victims.

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You are not alone and there is help

If you’ve been a victim of fraud or scams, and your lender failed to provide adequate protection, you may be entitled to support and compensation. Many customers find themselves at risk due to inadequate security measures, poor monitoring, or a lack of guidance from their bank when it comes to identifying and preventing scams. This page is designed to help you understand what went wrong, how to identify if your lender failed in their duty to protect you, and the steps you can take to seek redress. We’re here to provide the information and support you need to resolve the issue and regain control over your finances.

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